Refund policy

Last updated: September 30, 2026

Thank you for shopping with The Watch Legacy, a brand operated by NOMAD BLANKETS LLC.

We value your trust and want you to be fully satisfied with your purchase. Please read this policy carefully.

1. Return Window

We accept returns within 30 days of delivery.

2. Return Conditions

To qualify for a return, the watch must be:

  • Unworn and in the same condition you received it
  • Returned with all protective films and stickers still in place
  • Returned in its original box and packaging, with all accessories, manuals, and cards included
  • Free of scratches, marks, or signs of wear
  • Not resized, adjusted, or modified (including removed or added bracelet links)
  • Accompanied by proof of purchase (order number)

We inspect every returned watch. Items that do not meet these conditions may be refused or refunded only partially.

3. Non-Returnable Items

  • Worn, scratched, or damaged watches
  • Watches that have been resized, altered, or opened
  • Items damaged by misuse, improper care, or water exposure beyond the stated water resistance
  • Personalized or engraved items
  • Clearance or final sale items
  • Gift cards

4. How to Start a Return

  1. Email us at contact@thewatchlegacy.shop with your order number and the reason for the return.
  2. Wait for our return authorization and instructions.
  3. Ship the watch securely, using a trackable and insured shipping method.

Returns sent without prior authorization will not be accepted. We are not responsible for returns lost or damaged in transit, so keep your tracking number.

5. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved.

  • Approved refunds are issued to the original payment method.
  • It may take 5–10 business days for the refund to appear, depending on your bank.
  • Original shipping fees are non-refundable, unless the return is due to our error.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect watch:

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos or a video of the issue, including the packaging.
  • We will arrange a replacement or a full refund, including shipping costs.

8. Exchanges

If you would like a different model, strap, or colour, return the original item following the process above and place a new order.

9. Order Cancellations

Orders can be canceled free of charge before they are shipped. Once an order has shipped, it can no longer be canceled, but it may be returned under this policy.

10. Contact Us Before Opening a Dispute

If there is a problem with your order, please contact us first. We resolve most issues within 24–48 hours, and a quick email is usually faster than going through your bank.

11. Contact Information

The Watch Legacy
Operated by NOMAD BLANKETS LLC
3430 E. Russell Road, Ste 301-109
Las Vegas, NV 89120, United States
Email: contact@thewatchlegacy.shop
Phone: +1 858 858 4500